What is Family Super Store Exchange/Replace policy?
Family Super Store offers its customers a ' 7 DAYS EXCHANGE/REPLACE SERVICE ' wherein
you can raise the exchange/replace request of a product within 7 days of its
Is There Any Charges
On Exchange/Replace Any Defected Product?
At present No!
There are no charges on exchange/replace for products that are not good faulty
or not of your choice defected in anyway. Our customer care center is
there for you 24/7, you may contact them through whatsapp, send them the
details on whatsapp i.e. your name, images of imperfect product, description
about product's fault quality your contact number, and receipt which you
received from us, they will soon contact you and exchange/replace your parcel
within 10 working days without any cost.
Note: If u wants to exchange/replace faulty
products as per your choice, you will have to send the product first to our
official address and after we receive your product, our officer will call you and
then send your parcel to your designated address.
If We Don't Like the
Products Then How We Exchange/Replace Them?
Family Super Store had
built its policies very flexible for its customers, If any of our valuable
customers don't like the selected our products or want to order any
other product from our website in place of the order that they already got,
They will have to first send the received product to our official address and
after we receive the product our officer will communicate with you and ask you
for the other product by which you want to replace your first order and will
send the selected product to your address provided. Replacement can be made
within 10 working days. For this type of Replacement/Exchange, Rs 250 will be
• No Exchange without Receipt.
• Exchange within 7 Days of purchase, with
original packing and item should be in saleable Condition.
• Frozen Item, Toys & Cosmetic Will not
Exchange or return.
• Exchange or Store Credit only, sorry! no
Is There Any Refund
Policy On Family Super Store?
Products delivered may
not be refunded. However, you may exchange, replace as per our Exchange /